Archive

Hello and we’re at the end of another week celebrating all those in our industry who do great work. And this...

Mental health – and the importance of good mental health – has become a vital thing for all of us in...

It’s official – the property market is back open for business. Estate agents have started to unfurlough staff and many are...

The brothers who founded Purplebricks - Michael and Kenny Bruce - have returned to the agency industry for the first time...

Understanding the customer journey plays a huge role in the success of any estate agent. From that very first viewing right through...

In a world where people want instant gratification, it’s important to find ways to connect and engage with customers when they...

Over the past year I've had so many conversations with agents telling me how they feel that offering a premium customer...

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...

Estate agents are facing the biggest industry changes seen in decades. The rise of online and hybrid agents alongside more traditional...

Given the shift change in the estate agent world at the moment, with online models becoming more prevalent (think easyProperty’s £60...

Calls made to estate agents to book property valuations increased by 26% this spring, according to telephone answering service Moneypenny. Enquiries made...

Student accommodation is positively luxurious compared with the drafty digs of my student days. En-suites, studio flats, even cinemas in halls...

It’s never more obvious how important good communication is for letting agents than in times of bad weather. Havoc caused by...

If this past year is anything to go by, outsourcing is firmly on the agenda for estate agents. Rather than being...

Agency telephone answering service Moneypenny says Christmas 2016 is set to be busy if it follows the pattern of the previous festive...

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...

After two long years, Moneypenny finally moved into its new headquarters over the summer.  It was a milestone we had all been...

A client recently told me how much their estate agency spends on advertising and marketing every year.  It wasn’t pennies, and even...

‘Digital technology in the property industry is here to stay’ was very much the opinion drawn from the recent FUTURE: PropTech...

Estate agents are being urged to prepare for a surge in enquires after the Bank Holiday weekend. Telephone answering service Moneypenny claims...

A few years ago one of our property receptionists took a call from a vendor whose husband had passed away.  The client,...

Recently, I was speaking to the owner of a chain of estate agents which is thinking of refreshing its company image. They...

At the end of January I was one of the many people stood listening to the presentation that our co-founder Rachel...

We’ve been facing some pretty adverse weather recently. Gales, storms and terrible flooding in parts of the country have upturned the...

Calls to estate and letting agents to request viewings rose by 70.8 per cent in January over the previous month -...

Over the past six months I’ve noticed a number of key themes emerge from the conversations I’ve had with agents –...

As the year draws to a close, awards season is in full flow. It’s a time to reflect on the highs...

The answer to the question is that we all should; both in terms of the contribution we can make to the...

It will come as no surprise for those who have read the recently published Which? annual customer service survey which polled...

Like many people these days I rarely make a significant purchase without first checking out online reviews.   Whether it’s for a...